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Internal Customer

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... from a local level, national level, the international. Quality refers to the ability of a good or service to meet or exceed the expectations of the customer. A customer has aspects of their internal processes is to market the data to their customers taking into account what their customers the opinion that an organization's internal customers had to be satisfied just as much as the external customers. The both our external and internal sets of customers. Grossi (1994) explains why putting employees first is more important than putting the external customers first for the internal customers were employees of the organization. Understanding and satisfying the needs of such a customer had the ...



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Sources list for INTERNAL CUSTOMER:

J.D. Power and Associates Reports. (July 30, 2003). Customer Satisfaction with Residential Electric Utilities Reaches All-Time High, Despite Customer-Reported Increases in Electricity Spending. Electric Utility Residential Customer Satisfaction Study. Ret
Motivation Processes

Donogh, J. 2000, Customer Loyalty--From the Customer's Perspective, [Online]. <http://www.refresher.com/!loyalty2.html>. [Retrieved August 15, 2005], 5 pages.
United Kingdom's Automobile Industry

Donogh, J. (2000). Customer Loyalty--From the Customer's Perspective. Retrieved June 24, 2005 from the World Wide Web: <http://www.refresher.com/!loyalty2.html>.
E-Commerce in China

Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs

Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program

 


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